Tammy L Russell

5933 Mages Drive The Colony, Texas 75056

Home: 214.356.9187 Cell: 214.356.9187

Email:  Triprocket03@yahoo.com

 

Career Overview

Dedicated and client-focused professional, motivated to maintain customer satisfaction and contribute to company success. Results - driven client representative with proven ability to establish rapport with clients.

Core Strengths

 

Effective Communicator

Attentive Listener

Patient

Diplomatic

Good Sense of Humor

Highly skilled in representing employer intellectually and professionally

Sincerely enjoy working with others, in person and over the phone

 

 

 

EDUCATIONAL BACKGROUND

 

 

B.S: COMMUNITY HEALTH

December, 1996

University of Central Oklahoma, Edmond, Oklahoma, USA
Minor - Psychology
Supporting field – Biology – 36 hours

 

 

 

PROFESSIONAL AFFILIATIONS

 

 

Member of the National Society of Collegiate Scholars

               University of Central Oklahoma Alumni Association

 

 

 

 

 

 

Work Experience

 

                                           GMR Marketing

                                    Dallas, Texas

 

 

Brand Ambassador

09/2014 to Present

 

Work with a team to execute scheduled program nights in locally signed venues

Build brand and company awareness

Gains exposure and trial through various promotional activities

Conducts surveys over various products

Attends team building and training as directed

 

 

 

 

 

Wing Stop, Inc

                               The Colony, Texas

 

Counter Clerk                                                                                                               05/2005 to 06/2014

 

Answered incoming calls for pick up and dine in orders

Assisted customers with order choices for their best value

Trained and mentored new staff on Wing Stop procedures, cooking, customer service, money exchange, cash register operation as well as the overall process

 

 

                                 CHOICE LABORATORY SERVICES

Dallas, Texas

 

          Client Services Representative

          07/2013 to 12/2013

 

Completed the management report daily and entered numbers into an excel spreadsheet. Faxed and emailed reports to clients.
Prepared and shipped medical supplies to clients, solved and completed all exceptions on specimens
Entered new clients into Harvest as well as worked with Centricity
Managed and ordered supplies as well as the upkeep of the storage area
Answered  incoming calls which ranged from small to complex issues

 

 

 

 

 

 

 

 

 

Med fusion

Lewisville, Texas

 

Client Service Representative                                                                                                         09/2010 to 03/2013

 

Worked nights in the lab resolving all exceptions, processed specimens in receipt and verify,
batched, poured off and spun specimens for every department. Performed add ons, cancellations of tests along with the setting of passwords for many clients
Processed donors, STATS, worked the microbiology desk, the main client services desk, dispatch, packed and shipped supplies, entered client results and answered a multitude of incoming phone calls. Utilized the CRM on a daily basis along with Atlas, Sun Quest, Cerner and Soft applications.

 

MATRIA HEALTHCARE

Dallas, Texas

Screening Specialist

01/2007 to 08/2008                                                                    

 

Traveled nationwide performing health screenings and health education to various clients.

CARTER EYE CENTER

Dallas, Texas

Patient Counselor

03/2003 to 07/2006

 

Scheduled surgical procedures, worked the front desk, answered phones, administered visual scans and collected payments.

WELLCHECK, INC

Hammond, Louisiana

Health Promotion Associate

08/2000 to 07/2002                                                      

 

Traveled nationwide on the Pfizer Screen Test for Health Mobile Tour of 2001.Performed lipid panels via finger stick, blood pressure, health education and body composition testing.